Agent · 01
Echo.
Looks back. The voice of the guest.
Named after Ἠχώ — the Greek nymph who carries voices. Echo monitors every review platform that mentions your hotels, scores reputation on a proprietary index (ORS), tags topics, and drafts replies in your voice. A weekly digest lands Friday morning with the week summarized in 90 seconds.
- Cadence
- Weekly digest
- Friday 07:00 + ad-hoc alerts
- Platforms watched
- Booking · Google ·
TripAdvisor · Expedia
01
Reviews aggregation
Booking, Google, TripAdvisor, Expedia. Every review pulled overnight, deduplicated, scored, and stored. No platform-by-platform logging in.
02
Topic detection (14 categories)
Spa, breakfast, room, staff, noise, value, location, cleanliness, AC, pool, food, bathroom, bed, parking. Each review tagged with its true subject — not just sentiment.
03
Reply assist in your voice
Claude drafts a reply for every review, calibrated on your past responses. You approve, edit, or rewrite in one click. The voice stays consistent across 39 hotels.
One sample — review caught, reply drafted overnight
“Spa was closed without notice on the morning we'd booked. Staff at reception unaware. We received a partial refund — but the morning was already ruined.”
Topics tagged: Spa · Reception · Refund
Drafted in your voice · waiting for one-click approval
“I am the director of the hotel, and I'm sorry for the surprise — the spa was closed for an emergency maintenance call that the reception team didn't have visibility on. That's on us. I've credited a complimentary spa session for your next stay (no expiry). Could I email you the voucher directly ?”
Agent · 02
Horizon.
Looks forward. The future of bookings.
Named after ὁρίζων — the Greek boundary between what was and what's coming. Horizon reads your bookings overnight, projects landing occupancy, watches your comp-set on Booking.com, and names the pricing windows that matter — before they close.
- Cadence
- Daily briefing
- 08:00 + comp-set refresh
- PMS connectors
- OfiHotel today
Mews · Cloudbeds Q1
01
Occupancy MtD + landing
Read bookings overnight from your PMS. Project landing occupancy for the current month, named by hotel and segment — not buried in a 12-tab spreadsheet.
02
Comp-set on Booking.com
Daily comp-set scrape on Booking. Per night, per room type, per competitor. Soft-spot detection : when a competitor is selling and you are not, you hear about it before noon.
03
Morning briefing 08:00
One paragraph. 90 words. The week's pressure points, today's pricing window, the decision needed before lunch. Read with coffee. No dashboard required.
Forecast · next 7 days
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Each square = projected occupancy %. Orange = soft spot, olive = healthy. The agent watches the gap, the briefing names the action.
Morning briefing · Monday 08:00 · sample
“Occupancy MtD 71% (target 75). Thursday–Friday next week trending soft : 58% / 61% projected, vs comp-set selling at 78%. Hotel Vincci dropped €15 on the same room category yesterday — your rate is now €22 above the median. Pricing review recommended before Wednesday noon, or accept the gap. Echo flagged a 2-star review on spa noise (Room 204) overnight — drafted reply waiting in your inbox.”
Generated by Horizon · validated by Echo · delivered as email + Slack
How the two agents pair
Past and future. Voice and vision.
Each agent has its own angle on the same property. Echo turns the past 7 days of reviews into one Friday digest. Horizon turns tonight's PMS data into tomorrow's morning call. The pairing is the product — neither agent ships alone.
Echo
The voice of the guest
Horizon
The future of bookings
Agent · 03 · Coming Q4 2026
Compass.
Looks sideways. The channel mix.
Echo watches the past, Horizon watches the future, Compass watches the path. Where do your bookings come from — and at what cost. Direct vs Booking vs Expedia vs Hotelbeds, per hotel, per segment. The 15-25% OTA commission line on your P&L finally gets a witness.
Join the early list →What Compass will brief — sample
“Direct bookings up 6pts month-over-month (now 22%), Booking.com down 4pts. €11k in commission saved if the trend holds through October. Hotelbeds still drives 14% — review terms before Q4 renewal. Expedia underperforming on rooms 30+ — pause the campaign or lower the bid by 20%.”
Compass enters beta Q4 2026 with the Founding Group exclusively. Included in the Founding rate — no upcharge.
Talk to us
Tell us about your group.
Bring us your number of properties, your PMS, your weekly rhythm. We come back within 48h with a pilot plan tailored to your operation.