What happens after you submit
One human. Three short steps.
XENIA is built solo by Hermès under Khelys. The sales process matches the product : direct, sober, no manufactured urgency.
01
Within 6h
You submit, we read
Hermès personally reads every demo request. No SDR, no auto-sequence, no chatbot. Your context — group size, PMS, weekly rhythm — sets the conversation before we even talk.
02
Within 48h
Tailored pilot plan
You receive an email with a proposed pilot scope (3-5 hotels), suggested success KPI, and a 30-min call slot to validate. If the fit isn't there, we say so — and recommend an alternative if we know one.
03
Week 0
Pilot kickoff or graceful pass
Either we kick off the 90-day pilot together — calibrating connectors, scopes, voice — or we part with a clear note on why now isn't the right moment. No nurture sequence, no follow-up loops.